Returns & Exchanges
At Sonova Consumer Hearing GmbH, we want you to be fully satisfied with your premium audio experience. If you are not completely happy with your purchase, you can return your products within 30 days of receipt for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the product in its original packaging including all accessories and manuals, then securely attach the provided prepaid shipping label.
Ship the Item
Drop off your package at the nearest authorized carrier location or schedule a pickup to ensure the items are returned to our warehouse safely.
Receive Your Refund
Once our technicians inspect the returned device, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing