Frequently Asked Questions
Expert support for your premium audio experience.
What is the standard shipping time for Sennheiser and Sonova products?
Orders are typically processed within 24 hours. Standard shipping within the EU takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I initiate a return under the 30-day money-back guarantee?
If you are not satisfied with your purchase, you can initiate a return through our online portal within 30 days of delivery. The product must be in its original packaging with all accessories included.
Do your headphones and earbuds come with a manufacturer warranty?
Yes, all Sonova Consumer Hearing products come with a standard 2-year manufacturer warranty covering defects in materials and workmanship from the date of purchase.
Which payment methods are accepted on the official store?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Sofort for a secure checkout experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking portal.
Where can I find firmware updates for my audio devices?
Firmware updates are managed through the Smart Control App, available on the Apple App Store and Google Play Store. Simply connect your device to the app to check for the latest versions.